TFW Members: Online Documentation - Automatic Software Update: Apply a TFW Update

Click the blue F in your Windows system tray (bottom right near the clock, probably). This brings up the FolderShare menu. F is FolderShare, the service that delivers our Automatic Software Updates.

Your FolderShare menu shows a folder for each of your TFW products. Click a folder to open it, and double click Update.exe to apply the update.

We update often. Updates take less than a minute each. You might want to update each time you start TFW, before starting.

For important updates you may get an email from TFW that begins:

Re: Update TFW ...

Update 2.0.65240 available for TFW Payments in your Automatic Software Update (FolderShare) folder.

But don't wait for that. If you have a software problem, your first step should be the Automatic Software Update folder. We usually fix a software problem before you ever see it. The fix is probably waiting for you in the update folder.

Common Mistakes

You applied an update but don't see the promised fixes or changes?

1) Close the TFW product while you update it. Otherwise you'll think you've updated when you haven't, and our Update program will think so too. It won't let you do the same update again. The update is always a simple process, and we can do the update by hand, but unless you're computer savvy, get live support for that. The Update program will ask, for example, "Is TFW Members closed while we update?".

2) Give FolderShare some Internet time of its own. If you have dial Internet, or your Internet is not always on, start the Internet and start FolderShare and give it half an hour or so to catch up. FolderShare tries to stay out of your way, and only use your Internet connection when you aren't using it. But it has a long list of program files to bring you, and needs some connect time of its own.

Don't see a blue F in your system tray? Try Start >> All Programs >> FolderShare. When FolderShare starts, tell it to start automatically each time you start the computer. See To Install the Automatic Software Update Service.

If you don't have FolderShare installed, EMail Us for another email invitation.

See a FolderShare message about "files rejected" and "not permitted"? You either wrote a file into the FolderShare folder, or tried to edit a file there, or during installation you gave FolderShare a folder that was already in use some other way.

For Automatic Software Updates, FolderShare needs a folder of its own, that only FolderShare can write to. Automatic Software Updates come to you over a one-way FolderShare connection from the TFW computers. You see these messages when you turn the wrong way on this one-way road, or try to enter at the exit-only. Or when FolderShare finds something in this folder that he didn't put there. In a two-way FolderShare setup, he would happily take this to all your other computers, and rest when all matched. But in this one-way setup, he can only make your folders match the TFW folders by deleting anything not put there from TFW.