TFW Members: Online Documentation - Suspend Membership (Hold)

Suspend scheduled member payments for a time.

Member Central: Hold

Use this for a number a reasons, not just a medical issue that keeps a member from working out (medical hold).

Advantage: A Hold does not expire automatically. End Hold Date goes into your notes, but the software does not make use of the End Hold Date. The end date of a Hold changes too often anyhow. Instead, you'll see the Hold while you collect scheduled member payments (drafts). Payments for a member on Hold come due on schedule, and are posted to Payments Due. They won't process, however. You won't mistakenly charge a member on Hold. The held payment reminds you of the member on Hold, and the cost of that Hold. Each time a scheduled payment comes due, you'll look again at the Hold and end it if you can.

When you put a membership on Hold, a message reminds you: "Return here to end this Hold. A Hold does not end automatically."

Examples:

Medical issue prevents member from attending
A seasonal transfer, a snowbird who goes South in Winter and returns in Spring.
An employee, who gets free membership. Don't change her agreement, just suspend her scheduled payments.
Instead of a refund equivalent to a membership payment.
As a free month prize (although you might prefer the way shown in Promotions and Prizes).
When changing Day To Pay: Change Payment Schedule throughout a member payment schedule.